Effective Date: 01-06-2023
Last Updated: 21-07-2023
At Trendeekart.com, we specialize in providing digital products, and as such, our Return Policy is tailored to address any exceptional situations that may arise in relation to your purchases.
1. Digital Product Returns:
Due to the digital nature of our products, we generally do not accept returns or exchanges. Once a digital product has been downloaded or accessed, it cannot be returned, and we cannot remove it from your possession.
2. Exceptional Circumstances:
We understand that exceptional situations may occur, and we are committed to ensuring your satisfaction. If you encounter any of the following situations, please contact us at [email protected]:
2.1 Technical Issues: If you experience difficulties accessing or downloading a digital product due to technical issues on our website, we will do our best to assist you and provide an appropriate solution.
2.2 Duplicate Purchases: In the event that you accidentally purchase the same digital product multiple times, please notify us. We will review your request and arrange for a refund for the duplicate purchases.
3. Refunds and Solutions:
3.1 Refunds: If we determine that a refund is appropriate in exceptional cases (such as technical issues preventing access), we will process the refund to the original payment method used during the purchase. Refunds may take [insert time frame, e.g., 5-7 business days] to appear in your account, depending on your payment provider.
3.2 Resolution of Technical Issues: If you encounter technical issues with a digital product, we will make every effort to resolve the problem promptly and ensure you can access the product.
4. Contact Us:
For any questions, concerns, or issues related to digital product returns, please contact us at [email protected]. Our customer support team is available to assist you.
5. Policy Changes:
We may update this Return Policy periodically. Any changes will be posted on this page, along with the “Last Updated” date. We encourage you to review this policy periodically.
Thank you for choosing Trendeekart.com. We are dedicated to providing high-quality digital products and exceptional customer service, and we are here to assist you with any concerns you may have regarding returns.